Returns and refunds

You can return any product purchased in our store within 14 working days from the delivery date, as follows:

  • Please make sure the products are in the same condition you received them
  • Prepare the package in the box you received (or on a box of equal strength and size) covering the information of the first shipment
  • Book the collection of the package at your address
  • Contact customer service at the email address within 14 working days from the delivery date to agree on the collection date and place

You will receive a refund which will include both the cost of the returned products and the shipping and delivery costs of the order (Standard delivery).

You will receive a confirmation email when we accept your return, within 3 working days from the date of delivery to our warehouses.

We remind you that we can only refund products returned correctly. If your return does not meet the conditions listed above we will not be able to issue a refund and the order will be sent back to you.

You can check the status of your return with the shipping number by writing to the email address

When our warehouse has received your return and verified that all conditions have been met, it will send you an email confirming acceptance of the return.

The refund time depends on the payment methods used for the order and in any case takes place within 14 working days.