Right of withdrawal
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The return procedure for purchased products is simple and convenient.
If for some reason you are not satisfied with your purchase you can exercise your right of withdrawal, without any penalty, within fourteen (14) working days from the day you received the products purchased on www.chocolate-shop.it.
You will not be able to return products personalized with your name or logo in accordance with your specifications.
The products can be returned by sending the package via the indicated courier (GLS) or via another shipping company after completing the appropriate return declaration, according to the terms indicated below.
How to exercise the right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.chocolate-shop.it, by giving notice to the Seller.
To exercise the withdrawal you must inform the Seller of your decision to withdraw. To this end you can: (i) use the Return Form, or (ii) present any other explicit declaration of the decision to withdraw (the declaration must contain at least the following information: the order number, the product/s purchased, your personal details and address, as well as the bank details - account holder and number of C/C, ABI, CAB, CIN - for the refund of the amount paid).
You must return the products to the Seller by handing them over to the courier for shipping within a maximum of fourteen (14) working days starting from the day on which you exercised your right of withdrawal, communicating your decision to the Seller.
The only costs you will be responsible for are those for returning the products purchased.
If you decide to use the shipping company indicated by the Seller in the Return Form, you will not, however, have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper.
In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the cost previously incurred for the shipping and delivery of the purchased products to your address. From the moment the purchased products are returned to the courier indicated by the Seller in the Return Form, the Seller exonerates you from any responsibility in the event of loss or damage to the products during transport.
If you decide to use a shipping company other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs yourself for returning the purchased products. In this case, the cost previously incurred for delivery of the purchased products to your home will also be refunded, however, you will remain responsible for any liability in the event of loss or damage to the products during transport.
The Right of Withdrawal is considered exercised correctly if the following conditions are also fully respected:
the Return Form or any other explicit declaration of the decision to withdraw are correctly completed and sent to the Seller within fourteen (14) working days of receipt of the products;
the products must not have been used or damaged.
You will be responsible for decreases in the value of the product resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the product; the products must be returned in their original packaging equipped with the appropriate identification tag;
the returned products must be delivered to the courier within fourteen (14) working days from the date on which you received the products.
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.
The sums will be refunded to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct execution of the terms and conditions indicated above.
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
Refund times and methods
After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated in the previous paragraph. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.
Whatever payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the returned products.
The actual time for crediting or returning the sums paid for the purchase of the products depends on the payment methods used:
orders paid by credit/debit card: the refund time depends on the credit/debit card company, but normally occurs within two bank statements. We remind you that the value date of the credit is the same as the debit, therefore you will not suffer any loss in terms of bank interest
cash on delivery: the refund takes place on the current account indicated by you, therefore the reimbursement time depends on the correctness of the specified data; normally the refund takes place within fourteen (14) days.
The Seller indicates the courier for returning the products on (depending on the courier that delivered the order to you).
Through the indicated courier, you can return the products to the Seller, without personally paying the necessary expenses.
According to the methods and terms established for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any responsibility in the event of loss or damage to the products during transport.
Contact the courier to arrange collection.
If you decide to use a courier other than the one indicated by the Seller to return the products, you will instead have to pay the necessary expenses yourself and you will be responsible for any liability in the event of loss or damage to the products during shipping. transport, according to the methods and terms established for the exercise of the right of withdrawal.